Frequently Asked Questions

Can I set the handling time for Amazon Easy Ship Guaranteed Delivery orders?

No. The handling time for Amazon Easy Ship Guaranteed Delivery orders is zero days, regardless of the system default of 1–2 days or any seller-set handling time that you enter in the system.

How do I de-activate some of my ASINs/SKUs from the Amazon Easy Ship Guaranteed Delivery program?

To remove SKUs from the Amazon Easy Ship Guaranteed Delivery program, fill out the form. We will inform you after the successful removal which takes up to 2 business days.

How do I disable the Amazon Easy Ship Guaranteed Delivery program on my account?

To deactivate Amazon Easy Ship Guaranteed Delivery:

1. Go to the Shipping Settings page.
2. Select the Easy Ship tab.
3. Click Edit.
4. Edit and then de-select the checkbox next to the One-Day Delivery option.
5. Click Save.

How can I restrict selected SKUs/offers from the Amazon Easy Ship Guaranteed Delivery program?

To share the required details for restricting selected SKUs from the Amazon Easy Ship Guaranteed Delivery program, click here. We will update you on the status of your request within 2 business days.

How can I enable previously restricted SKUs/offers into the Amazon Easy Ship Guaranteed Delivery program?

Use the re-enable SKUs into the Amazon Easy Ship Guaranteed Delivery Program feature to reinstate the Amazon Easy Ship Guaranteed Delivery program for restricted SKUs, click here.

Can I restrict selected SKUs only from Seller Fulfilled Prime while retaining eligibility into the Amazon Easy Ship Guaranteed Delivery program?

No. As Amazon Easy Ship Guaranteed Delivery Program is a prerequisite for any SKU to be a part of Seller Fulfilled Prime, you cannot restrict any SKU from Seller Fulfilled Prime but have them active in Amazon Easy Ship Guaranteed Delivery. SKUs can only be restricted from both the programs at once. You can use the same template to request restriction of SKUs on both programs.