Amazon Easy Ship Guaranteed Delivery Program Revocation

You must maintain the following criteria to be enrolled in the Amazon Easy Ship Guaranteed Delivery program:

• Your Amazon Easy Ship Guaranteed Delivery orders’ performance metrics (for the trailing 30 days) must meet or exceed the following criteria:
  • Late Shipment Rate: ≤ 1.5%
  • Cancellation Rate: ≤ 1.5%
  • Order Defect Rate: ≤ 0.5%
• Your other Amazon Easy Ship orders performance metrics (for the trailing 30 days) must meet or exceed the following criteria:
  • Late Shipment Rate: ≤ 1.5%
  • Cancellation Rate: ≤ 1.5%
  • Order Defect Rate: ≤ 0.5%

• You will receive a warning if any one of the following short-term defect spikes occurs for your Amazon Easy Ship Guaranteed Delivery orders:
  • Late Shipment Rate: ≥ 1.5% (in the trailing 7 days)
  • Cancellation Rate: ≥ 1.5% (in the trailing 7 days)
  • Order Defect Rate: ≥ 0.5% (in the trailing 7 days)

If any of the performance issues for Guaranteed Delivery orders are repeated for two weeks in a row, your eligibility might be revoked from the Amazon Easy Ship Guaranteed Delivery program. If your performance on Amazon Easy Ship again meets the Amazon Easy Ship Guaranteed Delivery eligibility criteria, you will be eligible to join and offer the Amazon Easy Ship Guaranteed Delivery service again. We can also choose to revoke your eligibility from the Amazon Easy Ship Guaranteed Delivery program at our discretion for other reasons without notice.

Amazon Guaranteed Delivery orders may be auto-cancelled if not scheduled and handed over by the ‘Ship By Date’ (Estimated Ship Date ESD). To avoid any negative impact on your performance metrics, ensure that your Amazon Easy Ship Guaranteed Delivery orders are ready for carrier pick-up at the start of afternoon pickups from 2 p.m. to 6 p.m. Gulf Standard Time (GST). Where your metrics are impacted as a result of issues caused solely by Amazon this will not count against your performance record for Amazon Easy Ship Guaranteed Delivery. We will work with you and the carrier to investigate the root cause and improve delivery performance for the benefit of customers.

For any further questions about the Amazon Easy Ship Guaranteed Delivery program, contact Seller Support here