Price not changing: troubleshooting guide

If the price is not changing in Automate Pricing as expected, verify that your listing meets all necessary criteria.

I. Confirm that the SKU is active

If the SKU is inactive, it will not reprice or surface in Automate Pricing.

1. Point to Inventory and then click Manage Inventory.
2. Enter the SKU in the search bar and then click Search.
3. Under Status, verify that the SKU is listed Active.

II. Check whether the price was changed manually

Automate Pricing honors the last price that you set if you adjust the price through feeds, Manage Inventory, or third party repricing software.

To find out if your SKU was paused due to a manual price update:

1. Point to Pricing and then click Automate Pricing.
2. Click Edit SKUs.
3. Enter the SKU and then click Search.
4. Review details in the Your price column. If the listing is paused, Repricing paused: Price changed manually appears.
5. To continue repricing, under Action, click Resume.

III. Check whether the offer has active promotions

Automate Pricing does not reprice offers that have active promotions or a sale price.

1. Point to Inventory and then click Manage Inventory.
2. Enter the SKU and then click Search.

   If there is a green box around the field in the Price column, the offer is running a sale price.

IV. Check whether the offer matches the repricing rule criteria

Automate Pricing only changes the price of an offer if all of the rule criteria match. For example, if you set a “match low price” rule and already match the lowest price, your price will not change.

V. Check that the SKU is assigned to a rule

To verify whether the SKU is being repriced by Automate Pricing:

1. Point to Pricing and then click Automate Pricing.
2. Click Edit SKUs.
3. Enter the SKU and then click Search.

   If the SKU has a rule name assigned in the “rule name” field and the action button shows “move/stop,” then the SKU is actively repriced. Otherwise, the SKU is not currently assigned.