We strongly recommend that you do not cancel an Amazon Easy Ship order after the pickup has been scheduled. Instead, you should proceed with preparing the package so it can be picked up and shipped to your customer.
If the customer has asked you to cancel the order after the pickup has been scheduled, please let them know that you are unable to do so, and they should instead return the item(s). Then, proceed with preparing the package for pick-up with the courier.
If there is an emergency reason you need to cancel an Amazon Easy Ship pickup, please follow the steps below.
In certain cases (e.g., the request is too late, or the courier does not support cancelation in your address) the process described above may not be an option. In that case, the pick-up will not be canceled. Remember that Amazon Easy Ship Standard orders get auto-canceled after Estimated Ship Date (ESD) + 5 days if they are not scheduled for pick-up or pick-up is scheduled but the item is not handed over to a pick-up associate. The customer will be notified, and you may be charged a fee in that case.