To issue a full refund, follow these steps:
-
Locate the order you want to refund
in Manage
Orders.
For more information about locating an order, see Search
orders.

-
In the Action column, click
Refund
order.
Alternatively, click the Order ID and then click Refund order on the
Order Details
page.

-
Select the Refund full amount option.
-
Required: Select the appropriate Reason for refund.
-
Optional: Add a Memo to buyer.
-
Optional: Add a Seller memo for your personal records. This enables you to
track the actions you’ve taken on an order, including reasons for concessions and
reminders of promises to buyers.

-
Click Submit
refund.
Allow up to 15 minutes for the data to be updated. Submitting the refund will
automatically close any associated buyer return requests. You can contact the buyer from
the closed orders section of Manage Returns.
For information about Amazon fees that are refunded to you after you issue a refund, see
Refund Credits and Administration Fees. To refund associated
tax amounts, see Issue Multiple Refunds.