Issue a full refund

To issue a full refund, follow these steps:

1. Locate the order you want to refund in Manage Orders. For more information about locating an order, see Search orders.

   

2. In the Action column, click Refund order. Alternatively, click the Order ID and then click Refund order on the Order Details page.

   

3. Select the Refund full amount option.
   • Required: Select the appropriate Reason for refund.
   • Optional: Add a Memo to buyer.
   • Optional: Add a Seller memo for your personal records. This enables you to track the actions you’ve taken on an order, including reasons for concessions and reminders of promises to buyers.

   

4. Click Submit refund.

Allow up to 15 minutes for the data to be updated. Submitting the refund will automatically close any associated buyer return requests. You can contact the buyer from the closed orders section of Manage Returns.

For information about Amazon fees that are refunded to you after you issue a refund, see Refund Credits and Administration Fees. To refund associated tax amounts, see Issue Multiple Refunds.