This article applies to selling in: United Arab Emirates

FBA Prep and Problem Investigation Tool

On this page, you will learn how to submit a request to investigate either prep guidance surfaced for your products or a problem with your products encountered at the Amazon fulfillment center.

In both cases, you will see the word “Investigate” under the prep or within the problem message. You can click “Investigate” to open the Prep & Problem Investigation Tool.

Submitting a Prep Investigation Request

While creating your shipment in Seller Central, you will be shown our best guidance on how to prep your products before shipping them to Amazon fulfillment centers. If you decide to investigate this prep guidance further, you will enter the following workflow:

  1. Review current prep classification: Each of your products has one or more specific attributes that determine what level of prep is needed. We group these attributes into Classifications that dictate exactly what type of prep is needed for a given product. Before you submit an investigation request, you must first review your product’s current classifications to see if you think one or more are accurate.
  2. Submit a request: If you feel the prep classifications are all inaccurate, you can submit an investigation request. Next, you will be asked to give more details and review a brief video about FBA prep.
  3. Wait three days for the response: Once your submission is complete, we will create a case for the request and you will receive an e-mail to confirm your submission. A response will be provided within three business days.

Note: After a prep investigation request has been submitted, another request cannot be made for 90 days. If a review is required due to additional information you may have, please re-open the case found in your Case Log.

Submitting a Problem Investigation Request

After your shipment has been sent to the fulfillment center, you may be notified of problems with some of your products that were encountered by our associates. If you decide to investigate these problems further, you will enter the following workflow:

  1. Review the problem reported: You will be shown the problem as reported, some photos of your product from the fulfillment center, and finally some guidance on how to avoid the problem in the future.
  2. Submit a request: If you feel the inbound problem did not occur as described, you can submit an investigation request. Next, you will be asked to give more details and review a brief video about how Amazon receives your inventory.
  3. Wait three days for the response: Once your submission is complete, we will create a case for the request and you will receive an e-mail to confirm your submission. A response will be provided within three business days.

Note: After a problem investigation request has been submitted, another request cannot be made. If a review is required due to additional information you may have, please re-open the case found in your Case Log.
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