This article applies to selling in: United Arab Emirates

Requirement matrix for Amazon Easy Ship lost/damaged reimbursement requests

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If you are raising a reimbursement request through SAFE-T (or if you are contacting Seller Support about a case of lost or damaged item through Amazon Easy Ship), there are certain requirements for processing a reimbursement under each of these scenarios.

The reimbursement matrix is aimed to improve seller experience and reduce the processing time for reimbursement requests. It identifies different scenarios in which a seller may raise a reimbursement request. It also lists the different documents and evidences that are required by Amazon to process the request for each of these scenarios. Sellers can refer to the matrix to identify all supporting documents and evidence required while raising reimbursement requests, reducing the processing time.

Documentation Checklist Lost Package Damaged Package
MERCHANT ID & NAME Yes Yes
ASIN Yes Yes
Quantity Yes Yes
TRACKING NUMBER Yes Yes
COPY/IMAGE OF TRACKING LABEL/PACKING SLIP Yes Yes
IMAGE OF THE ITEM RECEIVED -- Yes
IMAGE OF THE DAMAGE TO THE ITEM/PRODUCT BOX -- Yes
IMAGE OF THE DAMAGE/TAMPER TO THE SHIPPING BOX -- Yes
DESCRIPTION OF PROBLEM/DAMAGE -- Yes
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