In order for your inventory to be sold as New on Amazon, it must arrive at the fulfillment center in good condition and without defects.
Amazon's world-class customer service depends on the quality of products we deliver. Not only will customers benefit, but so will you. For example, if your outer shipping boxes arrive at the fulfillment center with visible damage, they may be rejected.
Items sold as "Used" will be inspected and will only be moved to Unsellable if they are deemed to be unsuitable, for example, not fit for purpose, parts missing, unusable, unhygienic, etc.
Most carriers assume limited liability for damage or loss in transit, depending on the cause. If your products are damaged during transit, we recommend filing a damage claim with your carrier. Amazon is not responsible for damage during shipment to us.
Products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Non-Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions: