Email templates for Buyer-Seller Messaging

As a seller, you may have a handful of messages that you find yourself frequently sending to buyers. Instead of rewriting the same message each time, you can create email templates for the most common messages that you send to buyers.

The email template feature is part of the Buyer-Seller Messages tool, which you can access by clicking the Messages link in the top right corner of your seller account home page.

Create an email template

Go to Manage Email Templates to create a template or follow these steps:

• In the upper right-hand corner of your seller account home page, click Messages.
• Click Manage Email Templates on the right-hand side of the page.
• Click the Create Template button.
• Enter a name for your template in the Template Name field and the email template text in the Template Text field.
• Create or select tags to associate with this template. Tags will categorize your template and make it easier to find the next time you want to use it.
• Click Save to finish.

Use an email template

Go to Manage Email Templates to use an email template or follow these steps:

1. In the upper right-hand corner of your seller account home page, click Messages to go to Buyer-Seller Messages.
2. Choose one of the messages displayed in the left-hand panel to show it in the middle panel
3. Click Insert Template button at the bottom of the Reply text box.
4. A pop-up box labelled Select a Template will appear. Select the template you want to use by typing a name in the search box. Or you can select from the list of recently used and favorite templates.
5. Click the Select button. The template text appears in the Reply box.
6. Optional: Personalise the message before sending it.
7. Click Reply to send the message.

Edit or delete an email template

1. In Buyer-Seller Messages, click Manage Email Templates on the right side of the page.
2. Select the template you want to change.
   • To delete a template, click Delete and confirm, "Are you sure you want to delete this template?"
   • To edit a template, click Edit to revise your template and save your changes.