The Shipping Queue page provides details on all
the shipments you are working on and those you have sent to Amazon. The Shipment Summary
page provides details on a specific shipment sent to Amazon.
To find the Shipping Queue, select Manage FBA Shipments from the Inventory drop-down menu in Seller Central. The page has two tabs:
Shipments tab: Displays the status of all the shipments you have created and are creating to send to Amazon fulfillment centers. To see the specifics for each shipment, including ship-to address and individual SKUs, click Download SKU list on the right side of the page, under the Track Shipment or Work on Shipment button. To cancel or delete a shipment, click the shipment name, or the Work on shipment or Track shipment button, and then click Cancel shipment or Delete shipment.
Shipping Plans tab: Displays all your shipping plans, the plan IDs, and the status of each. You can filter by Status by using the Working, Shipments Created, and Deleted/canceled radio buttons. You also can sort by shipment ID and the Last updated date, and see both shipped and received units. To modify a shipping plan, click the shipping plan name, or the Work on shipping plan or View shipping plan button, and make the changes you want. You won’t be able to change steps in the workflow that are marked with a padlock icon.
Shipment Summary page
The Shipment Summary page can have up to six tabs:
Shipment events: This tab lets you track your shipments from
creation to closure. You can see the sequence of the shipment’s statuses on one page,
along with information about the shipment’s location. (See the Shipment events tab
section below for details.)
Carrier tracking: On this tab, you can enter your carrier’s
tracking information and see tracking details for small-parcel shipments. Be sure to
provide this information to avoid unnecessary delays at check-in. When you are shipping with an Amazon-partnered
carrier, you can print the Amazon-provided bill of lading (BOL) for your
Shipment contents: This tab provides information on the
number of units for which Amazon has confirmed receipt.
Problems: If there are any problems with your shipment, this
tab will be visible and will provide information about the actions you can take.
Reconcile: This tab
provides information on how to reconcile units in your shipment. To learn more, visit
Pallets: This tab provides details on the pallets you have
sent to Amazon fulfillment centers.
Shipment events tab
The Shipment events tab on the Shipping
Summary page provides step-by-step updates about shipments from creation
to closing, giving you better visibility into the status of your inventory. Here are
descriptions of each status and its requirements:
Shipment created: Your shipment has been created. This status includes two
Ready to ship: All shipment details have been completed, units and boxes
have been labeled, and your inventory is ready to hand off to the carrier.
Shipped: The carrier has picked up your shipment, or you have dropped it
off with the carrier.
Note: If you are using an Amazon-partnered carrier, your shipment will enter
Shipped status when the carrier picks it up. If you are not
using an Amazon-partnered carrier, your shipment will enter
Shipped status when you mark it as
Shipped on the Summary page.
Generate bill of lading (BOL): This status applies only to
less than truckload (LTL) and full truckload (FTL) shipments sent with a partnered
carrier. The carrier issues a BOL to acknowledge your agreement to tender your
shipment. BOLs are needed to enable quick freight verification on delivery to the
fulfillment center. For LTL and FTL shipments sent with a partnered carrier, a BOL
will be generated no later than 8 a.m. local time on the day of pickup and will be
emailed to the address you listed as the Contact person for the shipment. For more information, visit Seller requirements for LTL, FTL, and FCL
Pick up: This status applies to LTL and FTL shipments sent
with a partnered carrier and indicates that the carrier has picked up the shipment.
Be sure to give the BOL to the carrier during pickup. If the carrier is late, contact
the carrier directly using information on the BOL. For other issues, contact Seller Support .
Drop off: This status applies only to LTL and FTL shipments
sent from China. Either you or your carrier drop off your shipment at the Amazon
loading point in China.
In transit: Amazon has received information from the carrier
that your shipment is on its way. If you're shipping with an Amazon-partnered
carrier, tracking information will be updated automatically and you will see a map on
the Shipment events tab showing the last updated location of
your shipment. The map tracks the location of the first box picked up in your
small-parcel shipment or the first pallet picked up in your LTL or FTL shipment.
For LTL and FTL shipments sent with a partnered carrier, you'll see the
fulfillment center dock appointment date. If you’re not using a partnered carrier,
make sure your carrier schedules a delivery appointment with the fulfillment
center. For more information, see Carrier
requirements for LTL and FTL deliveries.
Delivered: Amazon has received information from the carrier
that your shipment was delivered to the fulfillment center facility yard but that the
fulfillment center has not checked it in yet.
Important: For small-parcel
shipments, it can take up to four days for your shipment to move to
Checked in status from your scheduled delivery date. For
LTL and FTL shipments, it can take up to 10 days. During peak times, it may take
On occasion, a shipment that has been delivered to the fulfillment center will not
display as Delivered. This can occur because of information between the carrier and
the fulfillment center not syncing.
Checked in: The trailer your shipment is on has been moved
from the facility yard to the dock door and is ready to be unloaded. Checked-in
inventory has not yet been through the receiving process.
small-parcel shipments, it can take up to two days for small parcel shipments to
move from Checked in status to
Receiving status. For LTL and FTL shipments, it can take
up to nine days. During peak times, it may take longer.
Receiving: Amazon has started scanning your shipment ID
labels. Units are available for sale as soon as they are received. However, because
units may be sent to other fulfillment centers closer to customers, it can take up to
14 days for received units to be available for immediate shipping.
The date that your shipment becomes eligible for investigation will be shown after
all your boxes have been checked in. On or after this date, if there is any issue
with your shipment, it will be eligible for investigation. For more information,
visit How Amazon
receives and stores your inventory and Received inventory report.
Closed: Amazon has confirmed the actual number of units received in your shipment
against your shipped quantity. If there is any issue with your shipment, it is now
eligible for investigation.
Your shipment will automatically enter
Closed status if it has remained in
Receiving status for 90 days or longer with no updates,
or in other statuses for 180 days or longer.
Summary of shipment
Reconcile your shipment
To get email notifications when shipments are in Checked-in, Receiving, or Closed
Select Notification Preferences in the
Settings drop-down menu.
Locate the Order Notifications section and click
Click to check the box next to Inbound Shipment
Notifications. (To stop getting notifications, uncheck the box.)
Dock appointment tracking
In the Shipments tab, dock appointments for LTL and FTL shipments
are tracked with date stamps under the Work on shipment and
buttons. Dock appointment tracking will work only if you marked the shipment as
appoint details include:
LTL or FTL pickupThe
date when the carrier picked up the LTL or FTL shipment from your ship-from
Dock appointment requested: The date and time Amazon received
a request from the carrier for a dock appointment at the fulfillment center.
Dock appointment granted: The date and time Amazon made an
appointment for the carrier to deliver the shipment to the fulfillment center.
Dock appointment: The date of the dock appointment.
Checked in at dock: The date and time the fulfillment center
checked in the shipment.
Unloaded at dock: The time the fulfillment center started
unloading the shipment.