To send food and beverage products to be fulfilled through FBA, you must first verify that you fulfill all the requirements to sell in the Grocery category. For more information, visit this page.
Food and food products are subject to many regulations in the United Arab Emirates (UAE). UAE food regulations in particular aim at establishing and controlling high quality standards for food and food product hygiene, animal health and welfare, plant health and preventing the risk of contamination from external substances. UAE food regulations include, among other, the following:
Specifying rules on appropriate labeling for food products. Often, product labeling is required to be in the language of the Gulf Cooperation Council (GCC) Member State where the product is sold.
Establishing mandatory refund and recycling schemes for beverage packaging in several GCC member states.
For more information about food safety regulations in the GCC and Amazon's individual Middle East and North Africa marketplaces, see the following links:
Items must comply with GCC food safety & labeling requirements, and in particular with specific requirements for the UAE.
Temperature-sensitive products must be able to withstand a minimum temperature of 10°C and a maximum temperature of 30°C for the duration of the product’s shelf life without adversely affecting product quality. Carton markings must not include storage temperature requirements unless expressed explicitly as a range from 10°C to 30°C (during transport the products are exposed to normal outdoor temperatures).
Items consisting of or containing chocolate or other ingredients which may melt will be rejected if delivered between May 1st and October 15th. Sellers are responsible for all inventory monitoring. All chocolates must be removed before May 1st. Failure to do so may result in the disposal of products without compensation. Please note it can take up to 3 weeks for the removal process to complete.
Expiry dated products are allowed for FBA as long as the perishable food and beverage items have a minimum remaining shelf life at the point of receipt into the fulfillment center of 90 days. Units that are within 50 days of the expiration date will be removed for disposal by Amazon with no reimbursement to you. For all other non-food and beverage items with an expiry date the remaining shelf life must be greater than 18 months at the point of receipt.
All expiry dates must be the same across a single SKU in the same FBA inbound shipment.
All products containing alcohol are prohibited from FBA. For more information, please contact Seller Support.
Preparing Products with Expiry Dates
Before you send in any perishable items with an expiration date to an Amazon fulfillment center, you must:
Flag the ASINs on Seller Central with the "is-Expiry-dated-product" attribute. For instructions on how to flag your ASINs before shipment, click here.
Label each unit prior to sending your consignment. For useful short clips outlining labeling instructions for expiry-dated products please click here.
Once units are packaged and labeled, sellers must add FBA shipment labels to the outer package as with any regular FBA shipment. Also, packages must be clearly marked as "food."
To sell organic products, you must carry a valid, in-date organic certification in accordance with EU directive 834/2007. You must also adhere to the following product listing guidelines:
The item_name attribute (in the inventory file template or in the Add a Product tool) must include the word "organic."
The specialty attribute (in the inventory file template or in the Add a Product tool) must be set to "Organic."
Each product must be listed on the delivery note individually with its respective quantity clearly indicated.
Delivery notes must be labeled in accordance with applicable legal requirements.
All shipments of organic products to an Amazon fulfillment center must be sent from an EU country.
Customer Return Policy
Customers are able to return food and beverage products as per the terms of the Amazon Business Agreement. If the returned products are in pristine condition and still within the minimum remaining shelf life of 105 days, they will simply go back on sale. However, if the product is damaged, it will be marked as "unfulfillable" in your FBA inventory. Then, you can create a removal order for the product to be returned to you or disposed of at the fulfillment center at your own expense for a per-unit fee.
Deliveries containing food must be clearly marked as "food" on the outer packaging.
Food and non-food items (including personal care and hygiene items) may not be delivered together on a pallet.
The product temperature at delivery may not exceed 30°C.
Single-use deposit containers are not allowed.
Please note that we may particularly refuse shipments in the following cases:
Leaking liquid or other leaking substance
Visible damage on the packaging
Bad or foul smell
Signs of pest or insect infestation
Important: Amazon reserves the right to refuse or dispose of any shipment or inventory if any food units are not sent in accordance with our Business Solutions Agreement or these guidelines. Amazon reserves the right to dispose of your products without reimbursement to you.