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This article applies to selling in: United Arab Emirates

Condition guidelines

The first step towards ensuring a great experience for both buyer and seller is an honest appraisal of the conditions of items you list for sale on Amazon Marketplace.

Unacceptable and Prohibited Items

Items in any of the following conditions are unacceptable for listing on Amazon

  • Item does not work perfectly in every regard.
  • Item is not clean, having signs of mould, heavy staining or corrosion.
  • Item is damaged in a way that renders it difficult to use.
  • Item is missing essential accompanying material or parts. (This does not necessarily include instructions.)
  • Item requires repair or service.
  • Item was not created by the original manufacturer or copyright holder. This includes copies, counterfeits, replicas and imitations.
  • Item was originally distributed as a promotional copy, promotional bundle, product sample or advance reading copy. This includes uncorrected proofs of in-print or not-yet-published books.
  • Any aspect of the item is obscured and not able to be read or viewed because of markings, stickers or other damage.
  • Item has passed the expiry date (includes "best before" and "sell by" dates), has an unacceptable portion of its shelf life remaining or has had the expiry date removed or tampered with.
  • Item was intended for destruction or disposal or otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.
  • Item is prohibited for sale on Amazon

For more information about prohibited products, see Restricted Products.

Only full retail versions of software may be sold on Amazon. See Software section below for the list of software products that are prohibited for sale on Amazon.

Note: Once you have chosen the condition of your listing, you cannot modify it later.

Click a link to view condition guidelines for the category selected.

Books

Collectible books

Must be signed, a limited first edition, out of print, or have other desirable qualities that could reasonably be assumed to increase the book's value to a collector – you will have an opportunity to say why.

New books

Brand-new, unused, unread and in perfect condition.

What we will not accept for sale at Amazon: mouldy, badly stained or unclean copies; copies with missing pages or obscured text; promotional books, including advance reading copies. Uncorrected proof copies are prohibited.

Make sure you describe your books accurately. An accurate product description increases buyer satisfaction, helps sellers build a loyal customer base, and ensures positive feedback ratings. Should a book have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of a remainder mark should always be noted in comments. Advance reading copies and uncorrected proofs are not permitted.

Music

Collectible music

Must be signed, out of print or otherwise unique - you will have an opportunity to say why your copy is collectible.

New music

A brand-new, unused, unopened CD in perfect condition.

What we will not accept for sale at Amazon: music that is in any way used, unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon Marketplace.

Make sure you describe your CDs and cassettes accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.

Videos and DVDs

Collectible videos and DVDs

Must be rare, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible.

New videos and DVDs

A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.

What we will not accept for sale at Amazon: video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through the Amazon marketplace, as are recordings in which any aspect of the film is missing or obscured.

Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.

Video Games

New video games A brand-new, unused, unopened video game in perfect condition in its original packaging and with all original packaging materials included.

What we will not accept for sale at Amazon: video games that are not playable or are incomplete, including shareware and freeware versions; games not published by the original manufacturer, including recopied media in any form. Promotional media is prohibited for sale through Amazon Marketplace, as are video games in which essential accompanying material is missing (this does not necessarily include instructions or case). Please refer to any missing items in the condition notes field for the item.

Consumer Electronics & Photo

New Consumer Electronics & Photo items

A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.

What we will not accept for sale at Amazon: electrical and photographic items that do not work perfectly in every regard or are damaged in ways that render them difficult to use. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Electrical items without CE marks are not acceptable.

All electrical and photographic equipment, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come fixed with a UAE standard three-pin plug. You must not list any product that has been the subject of a product safety recall). Unclean items are not acceptable.

Note on Generic and/or Universal Accessories (e.g. Universal Remote Controls): Items that are compatible with multiple devices/models should not be listed separately by model compatibility. These are considered duplicates and may not be set up as separate products on the Amazon website even when customised to work with specific models ahead of delivery to customers.

Home & Garden

New Home & Garden items

A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.

What we will not accept for sale at Amazon: Home & Garden items that do not work perfectly in every regard or are damaged in ways that render them difficult to use. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions). New electrical items without CE marks. Consumable items where any part has been used. Products that require repair or service.

All Home & Garden equipmentmust be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with a UAE standard three-pin plug. You must not list any product that has been the subject of a product safety recall. Unclean items are not acceptable.

Ink and Toner Cartridges

Sellers can list ink and toner cartridges in "New" conditions; Amazon prohibits sellers from listing ink and toner cartridges in “Used” and "Certified Refurbished" condition.

See also Selling Ink and Toner Cartridges.

Large Appliances

New Large Appliances items

A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.

What we will not accept for sale at Amazon: Any Large Appliances items that do not work perfectly in every regard or are damaged in ways that render them difficult to use. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions). New electrical items without CE marks. Consumable items where any part has been used. Products that require repair or service.

All Large Appliances equipmentmust be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with a UAE standard three-pin plug. You must not list any product that has been the subject of a product safety recall. Unclean items are not acceptable.

Office Products

New Office ProductsJust like it sounds. A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.

What we will not accept for sale at Amazon: Office products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. Unclean items are not acceptable.

Software

New software

Brand-new, unused, unopened software, in perfect condition.

What we will not accept for sale on Amazon: Software that has been copied or duplicated in any format is prohibited. In addition, fulfillment, promotional, beta (pre-release), unauthorised freeware/shareware and softliftedsoftware versions are prohibited. The majority of software licence agreements permit the initial licensee of the software to make a one-time permanent transfer of the licence directly to an end user.

Sometimes the licence requires the transfer to include all of the software product (including all component parts, the media and printed materials, any upgrades, the licence itself and, if applicable, the Certificate of Authenticity). You should refer to your software's licence agreement to ensure that any software posted for sale is permitted to be transferred. Software that is not usable, is incomplete or in breach of the licence agreement is unacceptable, as is software not published by the original manufacturer, including recopied media in any form.

In addition, software from which essential accompanying material is missing (this does not necessarily include instructions or case) is not permitted. Please mention any missing items in the condition notes field for the item.

Toys

New toys

A brand-new, unused, unopened toy, in perfect condition.

What we will not accept for sale at Amazon: toys or games that have missing parts that are essential to the workings of the toy or game. All toys & games, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property). You must not list any product that has been the subject of a product safety recall.

In addition, the sale of promotional media through Amazon Marketplace is prohibited.

NEW ONLY

Products listed on Amazon Marketplace in the below categories must be in the NEW ONLY condition.

Clothing

Only New items are permitted to be sold in the Apparel category on Amazon.

New: Just like it sounds. A brand-new, unused, item with its original tags and packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

Baby, Pet and Grocery

Only New items are permitted to be sold in these product categories on Amazon.

New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Item should be within expiry date, if applicable.

Shoes and Handbags

Only New items are permitted to be sold in the Shoes and Handbags category on Amazon.

New: Just like it sounds. A brand-new, unused, item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

Sports

Only New items are permitted to be sold in the Sports & Outdoors category.

New: Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

Consumable, Ingestible, and/or Topical Products

All consumable, ingestible, and/or topical products sold on Amazon must be listed in New condition. This includes, for example, items within the Beauty, Food & Grocery, Health Care, and Vitamins & Dietary Supplements categories. To be considered New, items must not have been previously used, be in the original packaging, and be properly prepared, packaged, sealed, and labeled to prevent contamination, spoiling, melting, and damage.

Products cannot be listed in New condition if the items have been used, have any signs of use, damage, or were intended for destruction or disposal or were otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.

To ensure that customers are able to buy with confidence from all sellers on Amazon, you may be required to obtain approval to list certain products. For more information, see Categories Requiring Approval.

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