The late shipment rate (LSR) represents orders that have been confirmed after the expected ship date as a percentage of total orders over both a 10-day or a 30-day period. LSR only applies to self-fulfilled orders.
It is important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. Orders that are confirmed late can negatively affect the customer experience and lead to increased claims, negative feedback and customer contacts.
For orders shipped through Q-Express, ship confirmation happens automatically when Q-Express picks up the orders.
Our policy is that sellers should maintain a late shipment rate under 4% to sell on Amazon. A late shipment rate above 4% may result in deactivation of seller-fulfilled offers.
To view your LSR and download your LSR report, follow these steps: