This article applies to selling in: United Arab Emirates

The Order Process

When a buyer adds your product to their shopping cart and checks out, Amazon processes their order following these steps:

  1. Amazon places the order in Pending status. The quantity available for the listing is subtracted from your quantity in Manage Inventory. If there was a quantity of one at the time the order was placed, the listing will be removed from the Amazon offer page and appear in Manage Inventory with a quantity of zero while the order is being processed.

    Pending orders will not appear in either the Orders report or the Unshipped Orders report and will be greyed out (non-actionable) in Manage Orders and usually shown under a separate ‘Pending’ tab. Amazon holds most orders for 30 minutes, which gives buyers an opportunity to cancel orders. In some cases, our payment and order detail verification processes may potentially extend order processing times for as long as 21 days. For more information, see Manage Orders. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Do not schedule delivery or ship an order that is in Pending status. Buyer-cancelled orders will appear in Manage Orders as cancelled, and will be greyed out.

  2. Amazon verifies the order. Amazon attempts to validate the buyer's payment method and order details. At this stage, you will see one of three different status types in Manage Orders:

    Unshipped

    Payment verification is successful. See step 3.

    Pending

    Payment verification is initially unsuccessful or extended. In some cases, our payment and order detail verification processes may extend order processing times, potentially for as long as 21 days. Pending orders should not be shipped, even if the buyer contacts you directly. Pending orders will not appear in either the Orders report or the Unshipped Orders report and will be "grayed out" (non-actionable) in Manage Orders.

    Canceled

    An order gets canceled if payment authorization does not succeed or in cases of fraud. A buyer may also cancel their order. Amazon will not notify you when an order is canceled, other than recording the order as canceled in Manage Orders. No further action is necessary.

    If a buyer contacts you about a canceled order and you still have available inventory, you can invite them to place a new order on Amazon.

  3. When payment is verified on an order, Amazon does the following:
    • Changes the status to Unshipped
    • Sends an order confirmation to the buyer with the estimated delivery date
    • Sends an order notification to you
      Note: Do not rely solely on email notifications for order confirmation. Check your Manage Orders page or Orders reports for unshipped orders at least once a day.
      Note: If an order is delayed because of Amazon's processes, we will provide the buyer with a new delivery date based on the date the order is released from Pending status.
  4. You process the order. Once an order is in Unshipped status, you must either fulfill or cancel the order. Keep in mind that buyers can leave feedback on seller-canceled orders, and you may be charged a cancellation fee.
    Note: Amazon expects sellers to maintain accurate inventory levels. Failure to adjust your inventory in a timely manner can lead to excessive pre-fulfillment order cancellations. For information on how we factor canceled orders into your overall performance, see Customer Metrics.

    1. If you fulfill packages from a location within the UAE and are enrolled in the Amazon Easy Ship program, follow these links for more information on how to fulfill your order by Scheduling a pickup.
    2. If you are not enrolled in the Amazon Easy Ship program (e.g., you are not based in the UAE), you need to ship the order with a third-party courier and then confirm shipment using one of the following methods:
    Note: You must fulfill the order by either having the pickup through Amazon Easy Ship or confirming the shipment within 5 days of the estimated shipment date. Otherwise, Amazon will automatically cancel the order and you will not be paid even if you actually shipped the order. You may also be charged a cancellation fee.
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