If you encounter sign-in issues, try the following steps:
Verify that you are using the correct
email and password combination. If you have more than one Amazon account with the same
email address but different passwords, use the corresponding password for each
Ensure that there are no extra spaces in your password. This can happen when you copy
and paste your password from somewhere else.
Verify that you entered the most recent Two-Step Verification code you have received, if
you are prompted to enter one. Older codes won't work. For more information, see Two-Step Verification FAQ.
Clear your browser cookies and cache or try logging in with a different browser or
Use our Password assistance page to verify whether the email address
that you are using is the one registered in our system.
If yes, change your password using the Password assistance page.
Log on to Seller Central using your new email and password combination.
If these steps do not resolve the sign-in
issue, it is likely that your email and password combination is not associated with an active
Seller Central account. If you did not deactivate your account, Contact
Additonal sign-in troubleshooting
I forgot my password.
Use our Password assistance page to change your password. Please do
not create a new Seller Central account.
Do not create a new Seller Central
Note: If you change your
password and are using something other than Seller Central (for example, a SOAP server
or the Amazon Merchant Transport Utility) to submit product-related and order-related
data, you might need to reconfigure those services with your new password.
How do I access my company's Seller Central account?
If your company has already registered with Seller Central, your company's account
administrator can set up a user account for you. If your company has not signed up to use Seller Central, visit https://services.amazon.ae to find out how you can get started.
How do I get technical support for my account?
If you already have a Seller Central account, contact us using Seller
Central. You must sign in first.
What happens if I don't receive my Two-Step Verification code via SMS text message on my
Click the "Didn’t receive the code?" link on the webpage where it asks you to enter your
code. This will list any back-up methods you designated when you set up your account. If
you do not receive the SMS text, you can opt for a voice call to your registered cell
phone number. If you do not receive a code during registration, check that the phone
number is correct, it contains a region code, and that your cell phone can receive SMS