Communicate with buyers using the Buyer-Seller Messaging Service

The Buyer-Seller Messaging Service lets you communicate with buyers in the Amazon marketplace via Seller Central or your personal or business email. You can contact a buyer directly from your seller account or by using your authorized email account (if you have the buyer's encrypted email address that was previously generated by Buyer-Seller Messaging). Either way, your correspondence will be visible on the Buyer-Seller Messages page.

To contact a buyer:

1. On the Orders menu, select Manage Orders.
2. Locate the order that you want to contact the buyer about.
3. In the Order Details column, click the name of the buyer in Contact Buyer.
4. Do one of the following:

   Option	Description
   Using your seller account	On the next page, enter the message you want to send, and click Send e-mail.
   Using your email	In the To field on the Buyer-Seller Messages page, copy the buyer’s encrypted email address. Then go to your email and use this address to contact the buyer. (The buyer won’t be able to see your email address.)

To send a critical message to the buyer:

1. Click the buyer’s name on the Manage Orders page, which will take you to Buyer-Seller Messaging.
   
2. Select Additional Information Required as your subject, write your message, and click Send.

If you use other subjects, the message will be bounced back if the buyer has opted out. Buyers can also flag messages as inappropriate. Therefore, the content of your "Additional Information Required" messages should be limited to requesting only the information you absolutely need to complete an order.

If you frequently send the same message to buyers, you can create email templates for Buyer-Seller messages.

You can send and receive one or more attachments (up to 10 MB) in a message.

The following formats are supported:

• Text files (.txt)
• PDFs (Adobe Portable Document Format)
• Word documents (.doc and .docx)
• Image files (.jpg, .gif, .tiff, .bmp, and .png)

You can search for messages associated with an order ID by typing the ID in the search box at the top of the Buyer-Seller Messages page. This search does not include the subject line or body of the message.

By default, the Buyer-Seller Messages page shows messages that need a response. To change the default filter, click the Response Needed header on the left and select a different filter.