Easy Ship Returns- FAQs

What is Amazon Easy Ship Returns?

If you use Amazon Easy Ship to deliver your products to customers, Amazon will arrange pickup for your customer returns and deliver the returned items to you.

How do I track my returns?

Once the pickup for the return is scheduled by the buyer, the tracking details should be available in most cases on the Manage Returns page. You can view tracking information by selecting ‘View more details’ for a specific return. The tracking ID is shown and can be used to track the package with the carrier.

Is Amazon Easy Ship returns service available for both self-ship and Amazon Easy Ship orders?

No, the returns service is only available for Amazon Easy Ship orders. If you use self-ship (e.g., because you are not located in the UAE and cannot use the Amazon Easy Ship program) you must authorize the return and provide a prepaid return shipping label to your customers. See here for more information.

What are the categories enabled for Easy Ship returns?

All categories on Amazon Easy Ship are eligible for this returns service. Any products that cannot be delivered through Amazon Easy Ship to customers are similarly not allowable for returns.

Will I be charged for this service?

At this point of time, the Amazon Easy Ship return program is in promotional mode, so we will not charge for returns. You will pay the Amazon Easy Ship fee for the outbound delivery. We will update the reverse pickup fee details on Seller Central after the promotional period ends.

Who will provide tracking information to customers, if requested?

You must provide customers with the tracking information for the return, if requested. You can find the tracking information in Seller Central Manage Returns page.

How will I reconcile/identify order details once the product is returned by a carrier delivery associate?

The shipping label on the returned package will have RMA identification number. You can search in Seller Central by RMA ID. (E.g. DsxX0xxxRRMA).

Who are the approved logistic service providers who will pick up the package from the customer and return it to the seller?

At present, Q-Express will provide return pickup and delivery service. However, we may partner with other logistic service providers to perform the return deliveries.

What is the buyer experience of this return?

The customer will request the return from the ‘Your Orders’ page of their account on Amazon. They will schedule the pickup (or do a dropoff), and once the package is with the carrier, it will be routed to your location. If the customer has any questions, they can contact you directly over email, and you must communicate with them through Seller Central. Once you receive the item, you should issue the refund from Seller Central Manage Returns. The buyer will receive the refund to their original payment method.