Arranging for an LTL or Truck Load Delivery to Amazon

Pallets and Pallet Label Requirements

All non-small parcel shipments must be palletized.

Pallets need to have these measurements: 1200 mm x 1000 mm. Other pallet sizes will be rejected.

Floor-loaded shipments are unacceptable unless authorized in advance by Amazon. Unauthorized floor-loaded shipments may be subject to refusal at the dock, return to the Merchant at the Merchant's expense, and/or applicable non-compliance fees.

• Each pallet must be labeled with the Vendor Name, To and From address, PO numbers, Number of cartons, Pallet #____ of _____pallets in the upper right corner of one of the sides of the unitized load so that it is easily visually located.
• All pallets must contain like items when quantities allow. All pallets of mixed but visually similar product must be labeled 'mixed merchandise' or 'mixed SKUs' (for example, regular and wide-screen editions of a VHS or DVD that are packaged in similar-looking cartons).
• Pallets must be standard four-way access pallets of 1200 mm x 1000 mm.
• Pallet exchange is not available.
• Merchandise must not overhang the pallet edge by more than 25 mm.
• All carton deliveries that are half a pallet or more must be palletized and require a booking slot. There must be a minimum of 30 cm clearance between the top of the pallets and the roof of the vehicle, and a minimum of 30 cm clearance between the back of the last pallet and the rear of the vehicle.
• All shipments not delivered by small parcel carriers must be loaded on pallets.
• Acceptable Pallets:
  • Use 1.0 m x 1.2 m, 4-way access, wooden pallets. If a single, large Unit cannot fit on a 1.0 m x 1.2 m pallet without overhanging the edges, use a pallet size and type that is suitable for the Unit.
  • Ship only on pallets that are in good condition.
  • Do not ship Units on pallets made of a weak material such as cardboard or article board.
  • Broken and damaged pallets are not acceptable and may be rejected at the seller’s expense.
  • Ship Units on GMA Standard Grade B or higher pallets.
  • Ship food and grocery products on GMA 1A grade pallets. Pallets meeting the GMA grade 1A and 1B are acceptable for Grocery and Health & Beauty products only.
  • Do not ship Units on PECO pallets, which cannot be moved using a standard pallet jack
• Building Pallets:
  • The Units of each pallet must all belong to one Shipment ID.
  • Place shipping boxes that are intended to be sold together (such as a set) weighing more than 50 kg on a single pallet (one sellable Unit on each) or clamp them together.
  • Place a single, non-clampable shipping box or Unit (such as furniture) weighing more than 50 kg on its own pallet.
  • Pallets can be built up to a maximum of 1.6 meters high, including the pallet. Double-stacked pallets: 2.7 meters.
  • Regardless of the pallet option, pallets must not exceed 500 kg in gross weight including the weight of the pallet.
  • All pallets must be wrapped in plastic with a “do not break stretch wrap” or “do not break down” notification to the carrier.
  • The stretch-wrap must completely hold the product to the pallet to prevent shifting during transit. The use of clear stretch-wrap is preferred.
  • Wrapped pallets must have shipment labels placed on all four sides and on the outside of the stretch-wrap.
• Palletized deliveries must be made on a vehicle that is able to reverse up to our loading bay door and allows access to the rear of the vehicle by powered industrial pallet trucks. This should be at least a 7.5 t vehicle or greater with a reinforced floor.

When there are two or more orders shipping from the same pick-up location to the same Amazon fulfillment center and the required delivery date is the same, consolidate orders into one shipment with one Bill of Lading.

• Bill of Lading must reference all Amazon Reference IDs (POs) contained in the shipment. Amazon Reference IDs are found on the 'View an Existing Shipment' page.
• Bill of Lading must include carton and pallet quantities per shipment.
• Whenever possible, the merchant should include the Bill of Lading number on the carton or pallet label. This allows for quick freight verification upon delivery at an Amazon fulfillment center.
• Do not combine Amazon and other customers' orders in the same shipment.
• Original Bill of Lading information must be made available to the carrier in order for the carrier to arrange advanced delivery appointment.

• Palletized deliveries must be made on a vehicle that is able to reverse up to our loading bay door and allow PPT access to the rear of the vehicle.
• Parcels must be delivered using a courier service. Private vehicles will not be admitted to the fulfillment centers for deliveries.
• It is the driver's responsibility to ensure that the vehicle is clear of any obstructions that might cause a health or safety issue or damage to any Amazon equipment being used to unload the vehicle. Failure to do so may render the carrier liable to any repairs to any Amazon equipment that is damaged by these obstructions.

• Incorrect type of vehicle (does not allow access to PPT from the dock)
• No booking scheduled
• Single appointment for multiple vehicles
• Early or late delivery
• Cannot access the stock due to Amazon unknown causes
• Unsafe vehicle or unsafe pallet.
• Freight that has been tampered with.
• Damaged freight.
• No delivery paperwork.
• Inaccessible pallets (no access from the dock).
• Vehicles that do not allow Amazon to offload stock from the rear of the vehicle.
• Exceeding the quantity booked in the appointment.