This article applies to selling in: United Arab Emirates

Small parcel delivery to Amazon

Important: Failure to comply with FBA product preparation requirements, safety requirements, and product restrictions may result in the refusal of inventory at Amazon fulfillment centers, disposal or return of inventory, blocking of future shipments to fulfillment centers, or charging for preparation or for non-compliance. Share these requirements with your carrier or vendor to ensure that they fully understand and adhere to these requirements.

The following requirements apply to all small parcel deliveries shipped to Amazon fulfillment centers.

Boxes preparation

  • All small parcel delivery boxes must have shipment labels.
  • Do not include messaging on shipment labels or other labels applied on boxes.
  • Box dimensions must not exceed 63.5 cm on any side unless the dimension of a single shippable unit exceeds 63.5 cm in itself.
  • Each box must weigh no more than 23 kg unless it contains one single oversized item that exceeds 23 kg. Boxes weighing more than 15 kg must be marked "Heavy Package", which must be viewable from both the top and sides of each heavy weight container. Boxes that weigh more than 23 kg must be broken down into smaller shipment weights.
  • Shipment labels must be consistently placed in a way that is easy to visually locate, either on the top or side of the box. Side placement is preferred.
  • Print the full set of labels. Because each label is unique, do not photocopy, reuse, or modify for use on additional boxes.
  • Shipment labels must not be placed on the seam of the box where they can be damaged when the box is opened, which makes the barcodes not scannable.
  • Whenever possible, place shipment labels no closer than 3 cm or 1.25’’ from any natural edge of the box, in such a way that the tape used to seal the box does not cover any barcode or critical information.

Guidelines for carriers and sellers

Items meeting the criteria below should be routed to our Heavy and Bulky site (XAEC**). The criteria are below:

  • Home entertainment
  • Major appliances
  • Large sporting goods
  • Weight is greater than 20 kg
  • Longest dimension is greater than 120 cm

  • All other small parcel shipments require a delivery appointment with the fulfillment center. However, to provide the best experience we strongly recommend for all deliveries to book a delivery appointment with the fulfillment center 24 hrs in advance. Use Manage FBA Appointments to get a guaranteed delivery appointment.
  • Carriers and sellers must adhere to our delivery requirements and safety standards.
  • All carriers and sellers need to supply evidence that goods were handed over to the designated Amazon fulfillment center. Proof is provided by a time stamp for drop-off at Amazon premises and the signature or name of an Amazon employee.
  • Review the requirements and steps to schedule advance delivery appointment.

Criteria for Heavy and Bulky Inventory

Items (FNSKU or ASIN) meeting one of the below criteria should be delivered to Amazon’s Heavy and Bulky fulfillment center, XEGA, by adhering to our delivery requirements and safety standards. The conditions are below:

  • Length (L)>120 cm OR
  • Width (W) > 60 cm OR
  • Height (H) > 60 cm OR
  • Volume (L*W*H) > 165000 cubic centimeter OR
  • Weight > 20 KG

Fulfillment center locations

Fulfillment Center Address Coordinates (Latitude, Longitude) Shift Night Shift FC Type
DXB3 Logistic Complex, DLC, LC-1-WO00, DLC-2-WE37, Dubai, United Arab Emirated 24.9017778,55.0978113 08:00 - 18:00 18:15 - 04:15 Sort / Non_Sort
XAEC A logistics- Dubai South-DWC- Plot WA-02, Dubai Logistics City Makani Number 0956955667, Dubai - United Arab Emirates 24.9040141,55.1108114 08:30 - 17:30 N/A Heavy and Bulky



9 15 Street, Al Quoz Industrial Area 3, Dubai, United Arab Emirates

25.12837523886714, 55.2196299467027 09:00 - 17:00 N/A Temperature Controlled
DXB6 Plot number: TP10104C and TP10104D, CEVA Logistics, National Industries Park, Dubai, United Arab Emirates 24.93763263407187, 55.06740596875494 08:30 - 17:30 18:30 - 03:30 Sort / Non_Sort

Preferred small parcel carriers (may not be available in your region)

Only professional carriers can book a delivery slot with Amazon hubs. We strongly recommend using one of the preferred parcel carriers listed below. These carriers deliver at regular, pre-arranged times.

You can find below a list of carriers that you can use for small parcel deliveries to Amazon fulfillment centers in your country.

***There is no preferred carriers available in your region at this time***

Amazon Partnered Shipments program (may not be available in your region)

With the Amazon Partnered Shipments program, you can make small parcel deliveries at discounted rates.

***There is no preferred carriers available in your region at this time***

If you are using an Amazon-partnered carrier, you must enter the dimensional data for your small parcel delivery boxes. These dimensions are used to calculate dimensional weight, which can be used to determine fees if the dimensional weight exceeds the actual weight.

Additional information:

For weight, dimension, and shipping requirements that apply to all shipping methods, go to Shipping and routing requirements.

For larger shipments, go to Arrange an LTL or Truck Load delivery to Amazon.

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