We have consolidated help for sellers into one location on Seller Central.
This article applies to selling in: United Arab Emirates

Delivering Imports to Amazon

All inventory shipped to Amazon fulfillment centers must meet any of the applicable requirements found in the Inventory Requirements help section.

Importer of Record

When you import goods into the GCC (Gulf Community Council – United Arab Emirates, Kingdom of Saudi Arabia, Sultanate of Oman, Kingdom of Bahrain, Kuwait), you will need to comply with the GCC Customs law, as well as laws and regulations that are applicable to the specific GCC country of import. Please note that you are not authorized to import your goods in the name of Amazon or any other Amazon subsidiary or affiliate anywhere in your shipping documentation. Otherwise, your shipments may be returned to their origin, abandoned, or destroyed at your cost.

Importation regulations may differ between countries in the GCC and will depend on the mode of shipping you choose. Therefore, you should strongly consider hiring a logistics provider, such as a customs broker or freight forwarder, to handle the importation process for your company and help you understand all applicable requirements.

The Importer that you will be dealing with is responsible for: (1) ensuring the imported goods comply with local laws and regulations, (2) filing a completed duty entry and associated documents, and (3) paying the assessed import duties and other taxes on those goods.

The Importer is also responsible for complying with all applicable import and export laws and for ensuring the goods comply with local laws and regulations.

Amazon, including our fulfillment centers, will not act as an IOR for any shipment of FBA inventory. This applies to shipments of any size or value, regardless of origin and product.

Non-Resident Importers

Entry of goods into the UAE may be made by a non-resident (foreign) IOR. To become a non-resident IOR, please contact your customs broker or carrier for details.

Customs Brokers

Customs brokers are private individuals or firms to prepare and file the necessary customs entries, arrange for the payment of duties owed, arrange for the release goods from Customs custody, and otherwise represent importers in customs matters.

We suggest you contact your freight forwarder or courier in advance of shipping any inventory in order to understand costs and requirements.

Important: Provide an accurate phone number and email address when using a customs broker in case the carrier needs to contact you. Inaccurate contact information may result in delays or the shipment being returned.

Duties, Taxes, and Shipping Costs

Amazon will not be responsible for or collect any duties, taxes or shipping costs associated with FBA inventory. All shipments are required to use Delivered Duty Paid (DDP), or sometimes referred to as "Free Domicile," shipping terms. Any shipment arriving at an Amazon fulfillment center with collect charges, including any duties, taxes or shipping costs, will be refused without further concession.

Shipping Documentation

An Amazon fulfillment center may be listed as the "deliver to" party on your shipping documentation. Here are some examples of how this should appear on the shipping documentation:

[Seller Legal Name] c/o FBA
Academic City Road, DIP 2 - Dubai - United Arab Emirates

Please ensure your contact information is included on the shipping documentation in case there are any questions regarding your shipment.

Ultimate Consignee

While Amazon will not act as the Importer of Record, we may be listed as the Ultimate Consignee on your shipping documentation only if the name of the Amazon entity is followed by " in care of FBA."

If you list Amazon as the ultimate consignee, your customs broker must contact Amazon in advance of delivering any inventory to obtain the EIN or Tax ID No. required for customs clearance.

Return of Imports

Amazon is currently unable to return inventory stored in Amazon fulfillment centers to an address outside of the UAE. Furthermore, FBA does not currently support pick-up options for sellers at Amazon fulfillment centers. If you wish to have your inventory returned to you, you must supply a return address in the UAE in the Create Removal Order form within Seller Central.

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